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Services

Operational consulting built for organizations that have to deliver.

Every engagement starts with the same question: what is actually preventing this organization from executing? The answer determines which of these service lines we bring, and in what order.

01

Virtual COO & Operational Leadership

Fractional operational leadership for organizations that need executive-level implementation capacity without immediately hiring another full-time executive. We sit inside the leadership rhythm, own the follow-through, and build the structure the organization keeps after we leave.

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What this includes

  • Organizational operations
  • Strategic implementation
  • KPI development
  • Executive dashboards
  • Workflow management
  • Team accountability
  • Operating rhythms
  • Scaling systems

02

Lean Six Sigma & Continuous Improvement

We help organizations identify waste, variation, bottlenecks, duplication, and unnecessary administrative burden — then redesign the work so improvements hold.

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What this includes

  • Lean operational assessments
  • Process mapping
  • Workflow redesign
  • Waste reduction
  • Standard operating procedures
  • Continuous Quality Improvement
  • KPI development
  • Implementation support

03

Process Streamlining & Automation

We help organizations simplify and digitize repetitive processes. Technology should simplify operations rather than create additional complexity — so we fix the workflow before we automate it.

Automation applied to a broken process only produces faster confusion. We map it, cut what is unnecessary, then digitize what remains.

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What this includes

  • Workflow assessment
  • Administrative process redesign
  • Digital automation
  • Intake systems
  • CRM workflows
  • Reporting workflows
  • Data collection
  • Technology-enabled process improvement

04

Small Business Technical Assistance

Hands-on operational technical assistance for entrepreneurs and small businesses. Stronger internal operations save owners time and money while positioning the business to pursue growth and capital.

The outcome owners feel first is time. The outcome lenders and funders notice is documentation, consistency, and numbers that can be verified.

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What this includes

  • Operational assessments
  • Process improvement
  • Business systems
  • Workflow development
  • Scale readiness
  • Digital operations
  • Automation
  • KPI development
  • Capital readiness support

05

Technical Assistance for Business Support Organizations

We work with CDOs, CDFIs, chambers, accelerators, foundations, government programs, and other organizations serving small businesses — through two clearly separate lanes of work.

Spend less time administering programs and more time serving businesses.

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Lane 01

Business-Facing TA

Just Think Detroit provides Lean, operational improvement, automation, and implementation assistance directly to the businesses participating in your programs.

Lane 02

Organizational Lean

We improve the internal systems of the organization providing the technical assistance — so your team spends its hours on businesses, not on administration.

Organizational Lean focus areas

  • Business intake
  • Client assessment
  • Referral processes
  • Program workflows
  • Cross-team handoffs
  • Grant administration
  • Grant reporting
  • CRM workflows
  • Data collection
  • Performance reporting
  • Administrative duplication
  • Continuous improvement

06

Grant & Program Management

Just Think Detroit is not a grant writer. We are the firm that helps institutions successfully operate, administer, and execute the initiatives they have already been funded to deliver.

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What this includes

  • Large grant implementation
  • Grant administration
  • Performance management
  • Reporting systems
  • Compliance workflows
  • Program design
  • Program evaluation
  • Data validation
  • Continuous improvement

07

Government & Stakeholder Relations

Complex initiatives move at the speed of their relationships. We help organizations navigate government, build coalitions, and structure the partnerships that make projects executable.

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What this includes

  • Government relations
  • Stakeholder engagement
  • Community engagement
  • Public-private partnerships
  • Coalition building
  • Government navigation
  • Capital-stack strategy
  • Institutional partnerships

08

Performance Management Systems

JTD designs and builds performance management systems that connect strategy to execution. We help organizations create practical KPI frameworks, scorecards, dashboards, accountability structures, reporting routines, corrective-action processes, and automated workflows so leadership can quickly see what is working, what is off track, and what requires action.

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What this includes

  • KPI development
  • Organizational scorecards
  • Executive dashboards
  • Strategic goal tracking
  • Accountability frameworks
  • Reporting cadence
  • Corrective-action processes
  • Workflow design
  • Technology and automation integration
  • SOP development
  • Performance data validation
  • Continuous improvement alignment

Not sure which service line you need?

Describe the problem in plain language. We will tell you which approach fits and whether the work is worth doing now.